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Privacy Policy

Effective Date: 18th June 2025
 

At Pathway To Wellness, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect any personal information that you provide to us through our website, email communications, or in the course of our counselling and therapy services.
 

1. Who We Are

Pathway To Wellness is a private counselling and psychotherapy service operated in the United Kingdom. For the purposes of data protection law, we are the "data controller" of the personal information you provide to us.
 

2. Information We Collect

We may collect and process the following data about you:

  • Personal Identifying Information: Name, email address, phone number, date of birth, and emergency contact details.

  • Health and Medical Information: Relevant information related to your mental health history, sessions, and therapy progress (with your consent).

  • Website Data: IP address, browser type, pages visited (collected via cookies or analytics tools).

  • Communications: Emails or messages you send to us via our website or other platforms.
     

3. How We Use Your Information

We use your information to:

  • Provide you with counselling or therapy services

  • Communicate with you about appointments or service updates

  • Maintain secure and confidential client records

  • Fulfil legal or regulatory obligations

  • Improve our website and service delivery
     

4. Legal Basis for Processing

We rely on the following lawful bases to process your data under UK GDPR:

  • Consent: For processing sensitive health data or when you explicitly agree.

  • Contract: To provide you with services you’ve requested.

  • Legal Obligation: To comply with any legal or regulatory requirements.

  • Legitimate Interests: For purposes such as improving our services or responding to your queries.
     

5. Sharing Your Information

We do not sell or rent your data. We may share your data with third parties only in the following circumstances:

  • With your GP or another healthcare professional if there is a serious concern for your safety (where legally required or with your consent)

  • Legal obligations, such as in safeguarding or court-ordered situations

  • Trusted service providers (e.g., appointment scheduling or secure email services) who help us run our practice under confidentiality agreements
     

6. Data Retention

We retain client records in accordance with the BACP guidelines and applicable laws:

  • Client notes are stored securely and retained for a minimum of 7 years after the last session, or until the client reaches age 25 (whichever is longer).

  • After this period, data is securely deleted or destroyed.
     

7. Your Rights

Under data protection laws, you have the right to:

  • Access a copy of the personal data we hold about you

  • Request correction of any inaccurate or incomplete data

  • Request erasure of your data (subject to legal or ethical constraints)

  • Restrict or object to processing of your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.
 

8. How We Keep Your Data Secure

We take your privacy seriously and implement appropriate physical, technical, and organisational security measures to protect your data from loss, misuse, or unauthorised access. This includes secure storage systems and encrypted communication where possible.
 

9. Cookies and Website Analytics

Our website may use cookies or third-party tools (such as Google Analytics) to understand website traffic and improve the user experience. You can control cookie preferences via your browser settings.
 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

Pathway To Wellness
Email: natalie@pathwaytowellness.org.uk
Phone: 07359 676224

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